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How to Ride Cherriots

Take Your Bike on the Bus

Travel Training Program

Where and When

First, you will need to know where and when to catch the bus to get you where you want to go. Schedules and maps are available online, or you can call our information specialists at 588-BUSS (2877) and they will give you the information you need. They can send you free maps and schedules to help. You can also get bus schedules using your smart phone by typing www.cherriots.org/mobile in your phone's web browser. You will be surprised by how easy it is to get to a Cherriots bus.

Cherriots buses run Monday through Friday. Our Customer Service center is located at 285 Church Street NE in downtown Salem. Customer Service hours are 6:15 AM to 8:45 PM, Monday through Friday.

Holidays

Cherriots, CherryLift and CARTS will not operate on the following holidays:

  • Presidents' Day (February 20, 2012)
  • Memorial Day (May 28, 2012)
  • Independence Day (July 4, 2012)
  • Labor Day (September 3, 2012)
  • Veterans' Day (November 12, 2012)
  • Thanksgiving (November 22, 2012)
  • Christmas (December 25, 2012)
  • New Year's Day (January 1, 2013)

How to Pay Your Fare

If you are using cash, simply deposit the correct fare in the fare box when you get on the bus. It's even easier to use pre-purchased tickets, punch cards, or monthly passes.

Link to more information on fares.

Lost and Found

Lost an item? Contact Customer Service by phone at 503-588-2877, by email, or in person at Customer Service at 285 Church St. NE. After 6 weeks, unclaimed items are donated to charity.

Day Passes

Day Passes allow the rider to ride all routes, all day, as often as needed. Day Passes are available from the drivers and at our Customer Service office (285 Church Street NE).

Bus Stops

Cherriots operates on a marked bus stop system. Red and white bus stop signs or shelters are located at convenient intervals along routes. The signs and shelters are marked with the bus route numbers that stop at that location. Buses stop to either board or unload riders at the marked locations. Just look for the shelters or red and white signs, and check to make sure your route number is on the sign.  

Approaching Your Stop

When approaching your destination, pull the yellow cord or press the rubber strip along the inside of the bus to ring the bell. This will signal the bus operator to stop at the next bus stop.

On the Bus

We ask for your cooperation on a few things, which help make riding the bus an enjoyable experience for everyone.

Please,

  • Have exact change if you're paying cash — drivers carry no change.
  • Offer your seat to an elderly, pregnant or disabled person.
  • Do not eat on the bus — drinks in a hard-sided, sealed container are OK (a container not easily crushed in the event of a sudden stop).
  • Refrain from smoking.
  • Don't be so loud that you disturb others — portable music players are allowed with earphones. Speak softly on your cell phone. Obscenities and offensive language are prohibited.
  • It's unlawful to threaten the safety of a rider or operator, or interfere with the movement of a bus.
  • Unless it's a service animal, your pet must be kept in a carrier.

Service Animals

Your service animal is welcome on Cherriots, CherryLift and CARTS buses. No permit is required, but you may be asked if your animal is a service animal. If you are planning to bring your service animal on the bus, please observe the following:

  • Your animal must remain under your control and behave appropriately at all times.
  • The animal must remain at your feet or on your lap. The animal may not sit on a vehicle seat.
  • The animal must not be aggressive toward people or other animals.
  • The animal must be housebroken.
  • You are responsible for any damage or soiling caused by the animal.

If you have questions about bringing your service animal on the bus, call 503-588-2424.

Taking the bus with a Mobility Device

  • Wait in view of the operator: Wait in the middle of the bus stop where the operator can see you. That way when your bus arrives, the operator will know to deploy the ramp or lift, which helps save time. If you need to use the ramp or lift and the operator has not already deployed it, just ask.
  • Priority seating & securement areas: On board, look for the priority seating area near the front of the bus. Two securement areas are provided for mobility devices. The operator will help secure your mobility device.
  • Signal to request a stop: Press the rubber signal strip or pull the yellow cord to let the operator know you want the next stop.
  • Getting off the bus: When the bus stops, the operator will remove the securement straps from your mobility device, and deploy the ramp or lift for you.

Click here for a video demonstration of how to ride Cherriots or CARTS buses with your mobility device.

Visit the Travel Training page to learn from Cherriots staff about how to use public transportation to travel independently.

Cherriots also offers CherryLift service for those unable to ride the regular, fixed-route buses. For more information visit the CherryLift page.

Transit Mall

The downtown Transit Mall is on the perimeter of the Courthouse Square block.  Buses park along the curb on Chemeketa, Church, and Court Streets surrounding the block with passenger access from city sidewalks.

We have thousands of people who use the mall each day, and we ask that several rules be observed for the comfort and safety of everyone: 

  • Please, no smoking.
  • Use the marked crosswalks to cross the bus ad traffic lanes.
  • No skateboarding, roller blading or roller skating at the transit mall.

Downtown Transit Mall Bus Parking Map

Where to Get Information About Routes & Schedules

Bus Routes and Schedules

Detours / Snow Routes

For a list of current detours/stop closures and information on bus service during snow and ice, please visit the Rider Alerts page.

Customer Assistance

  • Customer Service at 285 Church Street NE in downtown Salem
  • Email: info@cherriots.org
  • Phone: 503-588-BUSS (2877)

Customer assistance is available at the information desk or by phone from 6:15 AM to 8:45 PM, Monday through Friday.